第三章 客票

第一條 客票是運輸合同的初步證據

客票是出票承運人和旅客之間航空運輸合同的初步證據。承運人只向持有其或其授權代理人填開客票的旅客提供運輸并按本運輸條件承擔相應的責任。客票始終是出票承運人的財產。客票中的合同條件是本運輸條件部分條款的摘述。

第二條 客票使用規定

(一)持紙質客票的旅客未能出示根據天航規定填開的并包括所乘航班的乘機聯和所有其它未使用的乘機聯和旅客聯的有效客票時,無權要求乘機。旅客出示殘缺客票或非經天航或其銷售代理人更改的客票,也無權要求乘機。

(二)持電子客票的旅客應出示有效身份證件,并經天航或其地面服務代理人驗證客票狀態有效后,方可要求乘機。電子客票行程單僅是記錄旅客旅行信息的單據,不作為機場辦理乘機手續和安全檢查的必要憑證。

第三條 客票的遺失

以下規定適用于天航或其授權銷售代理人填開的客票及行李票的遺失。

(一)一般規定

如果客票全部或部分遺失,或旅客出示的客票未包括旅客聯和所有未使用的乘機聯,責任應由旅客本人承擔。

(二)遺失客票的掛失

1、旅客的客票全部或部分遺失,或旅客出示的客票未能包括旅客聯和所有未使用的乘機聯,旅客應以書面形式向天航售票處或授權銷售代理人申請掛失。

2、旅客申請掛失,必須出示其有效身份證件,并提供原購票日期、地點、行程。如申請掛失者不是旅客本人,還需出示掛失人的有效身份證件以及旅客本人出具的授權書。

3、在旅客申請掛失前,客票如全部或部分已被冒用或冒退,天航不承擔責任,不對遺失客票退還票款或補開票證。

(三)重購客票

旅客可按照原行程和日期重新購票并申請辦理遺失客票的退款。

(四)遺失客票退款

如旅客直接要求辦理遺失客票的退款,旅客應按第三條第二款的規定辦理客票掛失,經天航查證遺失客票未被冒用、冒退,按天航規定辦理遺失客票的退款。

第四條 客票不得轉讓

(一)客票不得轉讓。

(二)如果客票不是由有權乘機或者退票的人出示的,天航可向出示該客票的人提供運輸或退款。天航對原客票有權乘機或退票的人不承擔責任。

(三)如果客票被無權乘機人冒用或被無權退票人冒退,則天航對有權乘機人或有權退票人不承擔責任。

第五條 客票有效期

(一)客票從旅行開始之日起一年內運輸有效,如果客票全部未使用則從填開客票之日起一年內運輸有效,但是客票、本運輸條件或天航規章另有規定者除外。

(二)特種票價的有效期,按照天航規定的該特種票價的有效期計算。

(三)客票有效期的計算,從旅行開始或填開客票之日的次日零時起至有效期滿之日的次日零時為止。

第六條 客票有效期的延長

(一)由于下列原因,旅客未能在客票有效期內旅行,其客票有效期將延長到天航能夠按照該客票已付票價的艙位等級提供座位的第一個航班為止:

1、天航取消旅客已經定妥座位的航班;

2、天航未在航班經停地點降停,而該經停地是旅客的出發地、目的地或是中途分程地;

3、天航未能合理地按照班期時刻進行航班飛行;

4、天航造成旅客錯失銜接航班;

5、天航未能提供旅客事先已經定妥的座位。

6、承運人替換了不同的座位等級。

(二)旅客開始旅行后,因病不能在客票有效期內繼續旅行,除天航對所付票價另有適用規定外,該客票有效期可以延長至旅客適宜旅行之日,或延長到天航能夠按照該客票已付票價艙位等級提供座位的第一個航班為止。旅客應當按照天航規定提供醫生的診斷證明。當客票中未使用的部分含有一個或一個以上中途分程地點時,該客票有效期的延長不得超過醫生診斷證明適宜旅行之日起三個月;患病旅客的陪同人員,其客票也可根據天航的規定予以延長,陪同人員以兩人為限。

(三)如果旅客在旅途中死亡,可以變更其陪同人員客票的最短停留期限或者延長其客票的有效期;如果旅客開始旅行后,其親屬發生死亡,該旅客及其陪同親屬的客票有效期也可同樣予以延長,此種客票的變更必須在收到死亡證明之后才能辦理,其客票有效期的延長從死亡之日起最多不超過四十五日,陪同人員以兩人為限。以上親屬范圍包括:夫妻、父母、子女、兄弟姊妹、祖父母和外祖父母、孫子女和外孫子女、兒媳和公婆、女婿和岳父母、以及其他三代以內的旁系血親,如伯、叔、姑、舅、姨、侄子女、甥子女、堂兄弟姊妹、表兄弟姊妹。

第七條 票聯使用順序

(一)客票的乘機聯,包括電子客票,必須按照客票上列明的航程,從出發地點開始,按順序使用。

(二)如果用于國際運輸客票的第一航段未使用,旅客于中途分程地或約定經停地要求開始旅行,天航有權拒絕運輸。

(三)每一張乘機聯或電子客票上應當列明艙位等級,并在航班上定妥座位和日期后方可由天航接收運輸。如果乘機聯或電子客票上沒有填明定座情況,則應按照有關的票價條件和航班座位可利用情況辦理定座。

(四)如果旅客沒能按順序使用客票的各航段,天航有權根據規定重新計算上述已用機票的費用,而旅客有責任補足重新計算的費用與其已付費用間的差額。

 


 Article 3 Tickets

 

3.1 Ticket is Preliminary Evidence of the Contract of Carriage

The ticket is the preliminary evidence of the contract of carriage between the issuing carrier and the passenger. The carrier will provide carriage only to the passenger holding such a ticket, or any other carrier document issued by the carrier or its authorized agent and will assume liability pursuant to these carriage provisions. The ticket remains at all times the property of the issuing Carrier indeed. The Conditions of Contract contained on the ticket are a summary of some of the provisions of these Conditions of Carriage.

3.2 Provisions for Using Tickets

3.2.1 A person who uses a paper ticket shall not be entitled to be carried on a flight unless that person presents a ticket that is valid and duly issued in accordance with Tianjin Airlines ’ Regulations and contains the flight coupon for that flight and all other unused flight coupons and the passenger coupon. A passenger shall furthermore not be entitled to be carried if the ticket presented is damaged and incomplete or if it has been altered otherwise than by Tianjin Airlines or its Authorized Agent.

3.2.2 A person who uses an electronic ticket shall not be entitled to be carried on a flight unless that person provides valid identification and valid status of the electronic ticket checked by Tianjin Airlines or its ground service agent. The electronic ticket itinerary only records the passenger’s travel information, and cannot be regarded as the necessary evidence for the passenger to check in and have security inspection.

3.3 Loss of Tickets

The following regulations are used for the loss of tickets and baggage checks issued by Tianjin Airlines and its authorized sales agent.

3.3.1 General

In case of loss or mutilation of a ticket (or part of it) or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, the passenger shall take full responsibility.

3.3.2 Reporting the Loss of Tickets

3.3.2.1 In case of loss or mutilation of a ticket (or part of it) or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, the passenger should file a written loss report at a ticket office of Tianjin Airlines or its sales agent.

3.3.2.2 When reporting the loss of a ticket, the passenger should show his or her valid identification and provide the date, place and itinerary of the ticket that was originally purchased. If the person who reports the loss of ticket is not the actual passenger, the valid identification card of this person and a notarized letter which the passenger has signed should be presented.

3.3.3.3 Before the passenger reports the loss of a ticket, in case of any fraud or use of the whole (or part) of the ticket by a third party, Tianjin Airlines  will not be liable and may refuse a refund for the lost ticket or a replacement for the ticket.

3.3.3 Repurchasing Tickets

Passengers can repurchase the ticket according to the original schedule and date and apply for a refund of the lost ticket.

3.3.4 Refund for Lost Tickets

If passenger wants to refund the lost ticket directly, he or she must report the lost ticket according to 3.3.2. The lost ticket will be refunded provided no fraud or use by a third party has been confirmed by Tianjin Airlines.

3.4 Ticket not Transferable

3.4.1 Tickets are not transferable.

3.4.2 If someone other than the person entitled to be carried on a ticket travels pursuant to that ticket or is given a refund in connection therewith, Tianjin Airlines shall not be liable to the person with the original right to use of the ticket.

3.4.3 If a ticket were to be used or refunded by any person other than the person entitled to be carried, Tianjin Airlines would not be liable to the person entitled to be carried or refunded.

3.5 Period of Validity of the Ticket

3.5.1 A ticket is valid for carriage for one year from the date of commencement of travel or if no portion of the ticket is used, from the date of issue thereof, except as otherwise provided in the ticket, these Conditions or Tianjin Airlines ’ Regulations.

3.5.2 The validity period of a special fare ticket is calculated according to Tianjin Airlines’ Regulations.

3.5.3 The validity of a ticket is calculated from the date of commencement of travel or 00:00 of the next day upon which a ticket is issued to 00:00 of the next day of the expiration date.

3.6 Extension of Validity of the Ticket

3.6.1 If for the following reasons, the passenger is prevented from travelling within the period of validity of the ticket, the validity of the passenger's ticket will be extended until Tianjin Airlines ’ first flight on which space is available in the class of service for which the fare has been paid:

1. Cancellation of the flight on which the passenger holds a reservation;

2. Omission of a scheduled stop, being the passenger's place of departure, place of destination or a stopover;

3. Failure to operate a flight reasonably according to schedule;

4. Causing the passenger to miss a connection;

5. Inability to provide a previously confirmed space.

3.6.2 When a passenger, after having commenced his/her journey, is prevented from travelling within the period of validity of his/her ticket by reason of illness, Tianjin Airlines  will extend the period of validity of that passenger’s ticket until the date when he/she becomes fit enough to travel according to a medical certificate, or until Tianjin Airlines ’ first flight after such date from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid, except where Tianjin Airlines  regulations provide otherwise. When the flight coupons remaining in the ticket include one or more stopovers, the validity of the ticket, subject to Tianjin Airlines ’ Regulations, will be extended for not more than three months from the date when the passenger becomes fit to travel according to the medical certificate. In such circumstances, Tianjin Airlines will extend similarly the period of validity of tickets of other members of his or her immediate family (a maximum of two) accompanying an incapacitated passenger.

3.6.3 In the event of the death of a passenger en route, the Tickets of persons accompanying the passenger may be modified by waiving the minimum stay or extending the period of validity. In the event of a death in the immediate family of a passenger who has commenced travel, the validity of the passenger’s ticket and those of his or her immediate family who are accompanying the passenger, may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period of longer than forty-five (45) days from the date of the death shown on the death certificate. Accompanying passengers are limited to two. The family members described above include: spouses, parents, offspring, brothers and sisters, grandparents, grandchildren, sons or daughters in law, parents-in-law, and other blood relatives to three generations, such as aunts and uncles, nephews and nieces and first cousins.

3.7 Coupon Use Sequence

3.7.1 Tianjin Airlines will honor flight coupons, or in the case of an electronic ticket, an electronic coupon, only in sequence from the place of departure as shown on the ticket.

3.7.2 Tianjin Airlines may not honor the passenger’s ticket if the first flight coupon for international travel has not been used and the passenger commences his journey at any stopover or agreed stopping place.

3.7.3 Each flight coupon, or in the case of an electronic ticket, an electronic coupon, will be accepted for carriage by Tianjin Airlines  in the class of service specified therein on the date and flight for which accommodation has been reserved. When flight coupons, or in the case of an electronic ticket, electronic coupons, are issued without a reservation being specified thereon, space will be reserved on application subject to the conditions for the relevant fare and the availability of space on the flight applied for.

3.7.4 If the passenger fails to or has failed to use the flight coupons in sequence, Tianjin Airlines is entitled to re-compute the fares in accordance with the Regulations for the use of said coupons and the passenger is liable to pay Tianjin Airlines  for any difference between the recomputed fares and the fares already paid by or due from the passenger.