第七章 拒絕運輸和限制運輸

第一條 拒絕運輸權

天航出于安全或根據自己合理的判斷,確定有下列情況之一時,有權拒絕運輸旅客及其行李:

(一)為了遵守始發地、經停地、目的地或者飛越國家的法律及其它有關規定;

(二)因旅客行為、年齡、精神或健康狀況不適合旅行(法律對旅客身心障礙另有規定的除外),或者給其他旅客造成不適,或者對本人或其他人員的生命、財產可能造成危害或危險;

(三)旅客不遵守天航或政府機構的有關規定,或不聽從天航工作人員安排和勸導;

(四)旅客拒絕其本人或行李接受安全檢查;

(五)旅客未按規定支付適用票價、稅費以及未承兌其與天航之間的信用付款;

(六)旅客未出示本人的有效護照、簽證或其它旅行證件;

(七)旅客可能企圖在其過境國家非法入境,或者可能在飛行中銷毀其證件,或者拒絕按照天航的要求將其旅行證件或復印件交由機組保管;

(八)旅客交驗的客票為非法取得或者其客票不是從出票承運人或者其授權代理人處所購得,其客票已經掛失,其客票為偽造客票,其客票沒有經過承運人或其授權代理人同意而被更改,其客票已殘損,天航保留收存上述客票的權利;

(九)交驗客票的人不能證明自己是旅客姓名欄內列明的人,天航保留收存上述客票的權利;

第二條 由于實際承運的旅客超過了飛機可允許的最大載量,天航有權決定旅客及行李的載運安排,對不能成行的旅客及行李,天航將在航班起飛前告知旅客,其客票按照非自愿簽轉或非自愿退票處理。

第三條 載運限制

無成人陪伴兒童、無自理能力的人、孕婦、病患旅客或需要特殊幫助的旅客等,應當事先經天航同意,并做出相應安排后,方可予以承運。

第四條 對被拒絕運輸旅客的安排

在天航運行中,當拒絕運輸旅客、行李的情況發生時,運輸服務部門對被拒絕運輸的旅客、行李按天航《地面服務手冊》中的有關規定予以必要的事后處理。

 


 Article 7 Carriage Refusals and Restrictions

 

 

7.1 Right to Refuse Carriage

Tianjin Airlines may refuse carriage of any passenger or passenger’s baggage for reasons of safety or in the exercise of its reasonable discretion due to following circumstances:

7.1.1 In order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or through.

7.1.2 Except to the extent caused by a physical or mental disability as required by applicable law, the passenger is not fit for travel because of his/her conduct, age, or mental or physical state, or discomfort by making himself objectionable to other passengers, or involvement of any hazard or risk to himself or herself or to other persons and property.

7.1.3 The passenger has failed to observe the instructions of Tianjin Airlines or the government, or has not abided by the Tianjin Airlines crew’s arrangement and advice.

7.1.4 The passenger has refused to submit to a security check (personal or baggage).

7.1.5 The passenger has not, according to the regulations, paid the applicable fares or taxes or Tianjin Airlines does not accept his/her credit payment.

7.1.6 The passenger does not show his passport, visa or other valid travel documents.

7.1.7 The passenger may seek to enter a country illegally through which he is in transit, or may destroy his documentation during the flight, or will not surrender travel documents to be held by the flight crew, against receipt, when so requested by Tianjin Airlines .

7.1.8 The ticket has been acquired unlawfully or has been purchased from an entity other than the issuing Carrier or its Authorized Agent, or has been reported as being lost or stolen, or is a counterfeit ticket, or has been altered by anyone other than the Carrier or its Authorized Agent, or has been mutilated. Tianjin Airlines reserves the right to retain such paper tickets.

7.1.9 The person presenting the ticket cannot prove that he is the person named in the ticket. Tianjin Airlines reserves the right to retain such paper tickets.

7.2 Tianjin Airlines has the right to determine the carriage of passenger and baggage when the actual passengers exceed the maximum load of the aircraft. Tianjin Airlines will inform such passengers before the airplane takes off and the ticket will be dealt with as an involuntary endorsement or involuntary refund.

7.3 Limitations on Carriage

Acceptance for the carriage of unaccompanied-children, incapacitated persons, pregnant women, persons with an illness or those passengers requiring special assistance may be subject to prior arrangement with Tianjin Airlines , in accordance with Tianjin Airlines ’ Regulations.

7.4 Arrangements for Passengers Refused to be Carried

When travelling with Tianjin Airlines , in the event of the carriage of a passenger or baggage being refused, the carriage service department will carry out the necessary post-processing for passengers and baggage that have been refused carriage in accordance with the relevant provisions of Tianjin Airlines ’ Ground Service Handbook.