第九章 班期時刻、航班取消及變更

第一條 班期時刻

(一)天航應盡力遵守其公布的班期時刻,在合理的期限內運送旅客及其行李。航班時刻表或其它地方所顯示的航班時刻或機型僅是預定的時間和機型,而非確保的時間和機型,該航班時刻或機型并非航空運輸合同的組成部分。

(二)除非損失是由于天航的故意或明知而輕率地作為或不作為所造成的,天航對班期時刻表或以其它形式公布的時刻表中的差錯或遺漏不承擔責任。天航雇員、代理人或天航的代表就始發或到達時間、日期或任何航班飛行所作的解釋僅供參考。

(三)客票售出后天航可能會變更航班時刻,若旅客給天航提供了有效的聯系方式,天航應及時向旅客通知時刻變更信息。客票售出后,如果天航對航班時刻做出重大變更而旅客不能接受,并且天航無法為旅客安排其可以接受的替代航班,旅客可按照第十一章第五條非自愿退票的規定辦理退票。

第二條 航班取消及變更

由于下列情況之一的,天航可以不經事先通知,取消、終止、變更、延期或者推遲航班飛行:

(一)為遵守有關國家的法律、法規和命令;

(二)為保證飛行安全;

(三)承運人無法控制或不可預見的原因。

第三條 不正常航班后續安排

由于本章第二條所列的原因之一,天航取消或延誤航班,未能向旅客提供事先已定妥的座位(包括艙位等級),或未能在旅客的中途分程地點或目的地點停留,或造成旅客已定妥座位的航班銜接錯失,天航將考慮旅客的合理需要采取下列措施之一供旅客選擇:

(一)為旅客安排在第一個能夠定妥座位的天航后續航班,或征得旅客及有關承運人的同意后辦理簽轉手續。

(二)按照本條件第十一章第五條非自愿退票有關規定辦理退票。

(三)按照天航有關規定協助旅客安排膳宿、地面交通等服務。

第四條 有限責任

以上所列的補救措施是旅客可選擇的全部補救措施,除公約另有規定外天航不再承擔其他責任。

第五條 延誤免責

天航應采取一切必要措施避免旅客及其行李的延誤,如天航已經采取了一切必要措施或不可能采取該措施的天航不承擔延誤責任。

 

Article 9 ScheduleDelays, Cancellation of Flights

 

9.1 The timetable

9.3.1 Tianjin Airlines makes every effort to abide by the published timetable transporting passengers and their luggage within a reasonable period of time. Flight time and plane model shown in schedule or other places are not guaranteed, but just predetermined time and models and do not form part of the contract of carriage. Timetables or other publications of schedules or statements and representations made by employees, agents or representatives of Tianjin Airlines as to the dates or times of departure and arrival or the operation of any flight are just for reference.

9.3.2 Tianjin Airlines  will not be liable for errors or omissions in timetables or other publications of schedules or in statements or representations made by employees, agents or representatives of Tianjin Airlines  , unless the errors or omissions are caused by Tianjin Airlines  intentionally or a knowingly reckless act or omission.

9.3.3 Tianjin Airlines may change flight schedules after selling tickets. Tianjin Airlines attempts to contact passengers about schedule change information, if passengers provide valid contact information. If Tianjin Airlines makes a major change of flight timetable that passengers cannot accept and Tianjin Airlines cannot arrange acceptable alternative flight accommodations for customers after selling the tickets, passenger can request a refund in accordance with the provisions of chapter eleven, article 5.

9.2 The cancellation and changes of flights

As one of the following conditions, Tianjin Airlines may cancel, terminate, modify, extend or delay the flights without prior notification.

9.2.1 To abide by the laws, regulations and orders of the state.

9.2.2 To guarantee the safety of flight

9.2.3 A reason carrier cannot control or predict

9.3 Arrangements for Irregular flights

Due to one of the 9.2 listed reasons, if Tianjin Airlines  cancels or delays its flight or fails to provide an already reserved seat to the passenger(including desired class) ; Or causes passengers fail to arrive at the point of stopover or destination, or causes passengers holding reserved seats flight to miss connections, it will consider the reasonable needs of travelers to take the following measures for passengers to select:

9.3.1 Rebook the passenger on its first subsequent flights on which space is available or assist the passenger in rebooking on another carrier.

9.3.2 Provide a refund according to the relative regulations about involuntary refund in 11. 5 of Article 11.

9.3.3 Assist the passenger in certain services such as accommodations and ground transportation.

9.4 Limited liability

In addition to those measures above, Tianjin Airlines takes no further responsibility to the passenger unless otherwise stated in the Convention.

9.5 Delay of exemption

Tianjin Airlines will take all necessary measures to avoid delay of passengers and baggage. Tianjin Airlines does not assume responsibility if it has taken all necessary measures or it is impossible to adopt the measures.