第十一章 退票

第一條 一般規定

(一)由于天航未能按照運輸合同提供運輸,或由于旅客自愿改變其安排,天航或其授權代理人將按照本章和天航相關規定,對未使用的天航客票或其未使用部分航程辦理退票。

(二)旅客應在客票有效期內申請退票;超過客票有效期而申請退票,天航可以拒絕其退票申請。

第二條 退票地點

退票應當在原購票地點或者經天航同意的其他地點辦理。

第三條 貨幣

旅客辦理退票必須符合原購票地和退票地國家的法律及其它有關規定,可以用原付貨幣退款,也可以用原購票地國家貨幣或退票地國家貨幣退款。

第四條 退票對象、所需文件

(一)由于承運人或旅客原因,旅客不在客票有效期內完成部分或全部航程,可以在客票有效期內要求退票。旅客要求退票,應憑客票或客票未使用部分的“乘機聯”和“旅客聯”辦理。退票只限在出票地、航班始發地、終止旅行地的承運人或其銷售代理人售票處辦理。票款只能退給客票上列明的旅客本人或其委托代理人。

如果申請退票人不是客票上載明姓名的旅客本人,申請退票人必須在出具其身份證明原件的同時,提供該客票上載明姓名的旅客的身份證明原件和其退票授權書。

(二)除客票遺失的情況外,申請退票人應向天航提供旅客聯、付款憑據和所有未使用的乘機聯方能辦理退票。購買電子客票的旅客憑本人有效身份證件辦理退票。

第五條 非自愿退票

由于本條件第三章第六條第(一)款、第九章第二條所列的原因之一,旅客要求退票,按以下規定辦理:

(一)客票全部未使用,退還全部已付票款;

(二)客票已部分使用,扣除已使用航段相應票款,退還余額,不收取任何手續費。

第六條 自愿退票

旅客自愿要求退票,按以下規定辦理;

(一)客票全部未使用,從已付票款中扣除所有適用的服務費或退票費,退還余額;

(二)客票已經部分使用,從已付票款中扣除已使用航程部分的適用票價,再扣除所有適用的服務費或退票費,退還余額。

第七條 拒絕退款權

(一)按照適用運價及天航有關規定不能辦理退票的,天航有權拒絕退票。

(二)提供給天航或政府作為準備離境證明的客票,天航不予退票。但如果旅客確已取得居留許可或將改乘其他承運人航班或使用其它運輸方式離境的,在旅客提供給天航認為合理的證明后,天航可予以退票。

 


 Article 11 Ticket Returns

 

11.1 General

11.1.1 On failure by Tianjin Airlines  to provide carriage in accordance with the contract of carriage, or where a passenger requests a voluntary change of his or her arrangements, a refund for an unused ticket or portion thereof shall be made by Tianjin Airlines  or its authorized agent in accordance with this Article and with Tianjin Airlines ’ Regulations.

11.1.2 The passenger should request a refund within the validity period of the Ticket. Tianjin Airlines may refuse a refund where application is made after the expiry date of the validity of the Ticket.

11.2 Place for refund

A refund should be made at the place where the ticket was issued or another place agreed by Tianjin Airlines.

11.3 Currency

All refunds will be subject to government laws, and related regulations of the country in which the ticket was originally purchased and of the country in which the refund is being made. Refunds will be made in the currency in which the ticket was paid for, or in the currency of the country where the ticket was purchased or where the refund is being made.

11.4 Person to whom refund will be made, documents needed and discharge

11.4.1 Tianjin Airlines shall be entitled to make a refund to the person named in the ticket.

11.4.2 If a ticket has been paid for by a person other than the passenger named in the ticket, the person applying for the refund must provide an original copy of an identification document of the person named on the ticket as well as a letter of authorization from that person while providing an original copy of his/her own identification document.

11.4.3 Except in the case of lost tickets, refunds will only be made on surrender to Tianjin Airlines of the passenger coupon or passenger receipt and surrender of all unused flight coupons. The passenger who buys an electronic ticket should show his or her valid identity card.

11.5 Involuntary Refunds

Because of one of the reasons listed in 3.6.1 of Article 3 and 9.2 of Article 9, refunds will be made according to following regulations upon the passenger’s request:

11.5.1 If no portion of the Ticket has been used, the entire paid fare will be refunded.

11.5.2 If a portion of the Ticket has been used, as provided in Tianjin Airlines ’ Regulations, the refund amount is equal to the applicable fare for the part of the journey not traveled. No cancellation charge will be collected.

11.6 Voluntary Refunds

If the passenger wishes to refund his/her ticket, the amount of the refund shall be calculated in following regulations:

11.6.1 If no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation (refund) fees.

11.6.2 If a portion of the Ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any reasonable service charges or cancellation fees.

11.7 Right to Refuse Refunds

11.7.1 Tianjin Airlines may refuse refunds when a ticket is not permitted to be refunded according to applicable fares or Tianjin Airlines’ Regulations.

11.7.2 Tianjin Airlines may refuse a refund on a ticket which has been presented to Tianjin Airlines or to government officials of a country as evidence of intention to depart therefore, unless the passenger establishes to Tianjin Airlines’ satisfaction that he/she has permission to remain in the country or that he/she will depart therefore by another carrier or another means of transport.